How we use your information
Last updated: October 2026
What we collect
The details you enter in our forms: your name and contact details, the details of the deceased or of your trip, and any documents you attach.
Why we collect it
Only to handle your request: to contact you, prepare documents, work with embassies, authorities, airlines and insurers on your behalf, and to keep you updated.
Who can see it
Our staff, and the organisations we must share it with to complete your request. We do not sell your information or use it for advertising.
How long we keep it
As long as needed to complete your request and meet legal requirements in Oman. You can ask us to delete your information at any time when it is no longer required.
Your choices
To see, correct or delete your information, contact us with your reference number.